Return & Refund Policy
This Exchange and Return Policy applies only to purchases made in our physical stores.
Exchanges and returns are accepted within 7 days of purchase, provided that valid proof of purchase (receipt / invoice) is presented.
Exchanges and returns are accepted for the following reasons:
Products that are damaged or defective.
Missing parts or items.
Conditions for Returned Products
Products for exchange must be in new, unused, sealed, and original condition, with the original quantity and packaging intact.
Rehabilitation products, wheelchairs, electronic products, and medical devices must be returned in their original packaging, together with all cables, accessories, and relevant documentation, including user manuals and warranty cards.
Wearable rehabilitation products (e.g., compression stockings) must be in new condition, with no visible signs of wear or use.
Products NOT Eligible for Exchange or Return
The following products are not eligible for exchange or return:
Medication.
Used over-the-counter (OTC) products, such as medicated oils, cough syrups, medicated plasters, etc.
Cold-chain, refrigerated, and temperature-sensitive products, such as insulin, eye drops, and probiotics.
Edible products, such as organic raisins and nuts.
Clearance items.
Discounted items.
Promotional items.
Used medical devices, especially those that come into direct contact with bodily fluids (e.g., saliva or blood).
Personal care products, such as face masks, grooming products, COVID-19 test kits, etc.
Products that do not fit or show visible signs of wear or use, including wearable items such as face masks, face shields, gloves, rehabilitation support products, disposable underwear, diapers, etc.
Products damaged due to misuse by the customer.
Products returned due to a change of mind.
Free gifts.
Conditions for Product Repair or Replacement
Customers may request a replacement or repair if a product is faulty, is not of acceptable quality, is significantly different from what was shown or described to the customer, or is not fit for its intended purpose.
If a product is unsafe, customers may submit a request by providing a receipt or other sufficient proof of purchase.
The store may choose to return the product to the manufacturer to determine the nature of the problem. The store reserves the right to refuse an exchange or repair if the fault is caused by customer misuse or neglect.
Exchange and Return Conditions
Products may be exchanged for the same or a different product of equal or lower value. If the replacement product is of lower value than the returned product, the price difference will not be refunded. No refund will be provided for purchases made in error.
In the event of a return or exchange, all membership points earned from the purchase of the returned product will be deducted from the member's account.
Discount coupons used for a purchase will not be refunded in the event of an exchange or return.
All exchanges are final. Products that have already been exchanged cannot be exchanged again.
